Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if the item is defective or damaged at the time it was received.

*If you want to return the item because it did not meet your expectations or you changed your mind, be advised that you  will be responsible for the shipping costs of the item(s) you intend to return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you should include your order number, a picture of the item, and the reason for the return at nvera-handmade@outlook.com.

Please note that returns will need to be sent to the following address: 614 Stone Springs Lane Middletown, Maryland 21769.

If your return is accepted, you will receive the shipping label and any other information needed unless your item is returned due to other reasons other than damage or defect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nvera-handmade@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the damage was cause by the customer, Nia Vera will not accept a return nor refund the payment. Please review the recommended care for our products in the description of each item, so your item last longer.

Exceptions / non-returnable items
Jewelry products such as earrings cannot be returned unless damaged at the time of arrival. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nvera-handmade@outlook.com.